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1. Can I access your service through company's Intranet/internal network?
If you are going to access our service through your company Intranet/internal network, please check whether there is proxy service or firewall installed. If so, please proceed to the following question.
2. My computer is running behind a proxy server or firewall and having problems accessing my account and real-time quotes. How do I fix this?
For security purposes, the proxy server or firewall will block the streaming data which needs to go through the ports to deliver the real-time quotes to your computer. You will need to open some ports in the proxy or firewall in order to use the service. Please contact the IT department of your company or our Helpdesk if you encounter this problem.
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