If the connection speed of the modem is lower than 33600 bps, you might have to reconfigure your modem. To investigate the speed of connection, you can double-click the tiny icon that looks like two computers linked together at the bottom right hand corner of your desktop. Note: Disconnection may be caused by poor quality modems. Generally speaking, hardware modems have better performances than software modems.
5. Why doesn't "QuotePower Real-time Quotes" show up even though the browser indicates "Document: Done" at the bottom of the page?
This may be due to the following reasons:
- Your connection may be blocked by a Proxy Server/Firewall
Please click here for more details.
- Your version of the browser is not compatible
You need to use Netscape 4.06 or above or Internet Explorer version 4.0 or above.
If you need a newer browser version, please click here for details.
- Setting of Security Level is "High" (I.E. users only)
To adjust the setting:
- From the toolbar at the top of the browser,select "View".
- Choose "Internet Options". (For I.E. 5.0 or above, "Internet Options" will be found under "Tools".)
- Click on the page "Security". Adjust Security Level from "High" to "Medium/Low".
- Disk Cache is full
Please follow the instruction here to clear disk cache.
- Use of Anti-Virus programme PC-CILLIN.
-The PC-Cillin anti-virus programme scans all data your PC receives, which may slow down or even block real-time data transfer.
-To obtain real-time data, just right-click the system tray of PC-Cillin icon, then choose "Exit real time scan" or "Exit" and restart your browser.
-If the version of PC-Cillin is 6.0, you must disable the "real-time scan". Just right-click the system tray of the PC-Cillin icon, un-tick the "real-time scan" and restart your browser.
-Please be reminded to repeat the above procedures each time you log in to start QuotePower-Web unless PC-Cillin is removed from your system tray.
-If you would like to use another anti-virus software instead of PC-Cillin, here are the download sites for two of them:
Norton AntiVirus 2001 (Windows 95/98/Me/NT/2000)
McAfee VirusScan (Windows 95/98/Me/NT/2000)
- None of the above
The reason may be the poor/busy traffic of the ISP through which the user is connecting.
Disconnect the line, reconnect again to get better traffic and try again; if it still is not working,
please try another ISP. If the situation does not improve, please contact the Helpdesk.
6. After clicking on "Real-time Quotes Full Version", I am stuck with this message on the screen: "Please wait while loading Real-time Quotes Full Version...". Nothing comes up for a long time. Why?
If this is the first time you use this real-time quotes service, you will experience a three-to-five minute download time to loading the real-time quote application to your browser.
Once the download is done, the application will be cached in your computer and it will not take that long to download when you access this service again.
If you still do not see the application, it may be due to the other reasons cited in the previous question.
7. Why isn't there any real-time information after I log in to the Real-time Quotes Junior/ Full Version?
The time needed for the real time information to be loaded depends on your Internet connection speed. It may take a while if the Internet connection is not fast enough.
If the situation persists after waiting for a few minutes, the computer may be hanged due to poor traffic of ISP or not enough RAM in your PC.
Try to clear the cache of your browser, reboot your PC and connect again.
For the recommended configuration to view our service, please click here for details.
If the situation does not improve after the above procedures, please contact our Helpdesk.
8. I can't type in the stock number in the Teletext page. Why?
Please check whether your "NUM LOCK" light is on at the top right hand corner of your keyboard.
If it is not on, please turn it on by pressing the numbers lock button at the right hand side of your keyboard.
Other reasons for not being able to enter a stock code could be:
Your login session is terminated
If another user has used your ID to log into the real-time quote service at the same time, you will see the quotebox all cleared with dashes as follows:
When this situation occurs, it indicates that your current session is terminated and you need to press REFRESH or RELOAD to log in again.
For users of Internet Explorer
- Click the "Internet Options" from the "View" or "Tools" menu.
- Select the page "Advanced".
- Scroll down to the section "Java VM".
- Uncheck "Enable JIT compiler".
- Click "OK" and restart your browser.
Note : If this still does not help, please use Netscape Communicator instead.
For users of PenPower (Chinese Character Input Software)
- Go to Properties of Chinese Character Input Method icon at the bottom right-hand corner of the computer
- Choose English (American) as default
- Make sure "English"
is displayed in the bottom
right-hand corner of the System Tray.
For users of Richwin
Please make sure that the Chinese Character Input Method is set to "English" instead of other Chinese Character Input Methods.
9. Can I access your service through company's Intranet/internal network?
If you are going to access our service through your company Intranet/internal network, please check whether there is proxy service or firewall installed. If so, please proceed to the following question.
10. My computer is running behind a proxy server or firewall and having problems accessing my account and real-time quotes. How do I fix this?
For security purposes, the proxy server or firewall will block the streaming data which needs to go through the ports to deliver the real-time quotes to your computer. You will need to open some ports in the proxy or firewall in order to use the service. Please contact the IT department of your company or our Helpdesk if you encounter this problem.
